At FlexiSchools, we understand that your canteen, uniform shop, and other facilities are critical school services. Not only are these important school functions that must run day-in-day-out, parents need to be confident that their orders will always be fulfilled and their data will always remain secure. So while our website has been designed to be simple-to-use and convenient, we have gone to even greater lengths to ensure that the system is reliable, accurate and secure.

Since 2005 we have built our reputation on providing reliable, robust and secure web-based services. Since our first day of operation, we have had no system down-time, nor have we ‘lost’ a single order (out of almost half a million).

Our servers are located in a data centre in Sydney, not overseas. Our servers are owned by us, and we have exclusive use of them; and this gives us better reliability of service and improved security. Our servers are mirrored, which means that in the event of a fault in one server, we have an immediate switchover to our backup server. The hardware in each of these servers is also mirrored for additional redundancy. Our connection to the internet is guaranteed to have a 99.999% uptime and is plugged directly into into Australia's fastest and most reliable internet backbone network. Sounds expensive? It is. But the rewards of our investment have been returned to us through the high number of referrals from existing happy customers.

However, technology alone doesn't support a system. That is why we run a dedicated help desk, backed by a leading-edge customer service interface, and staffed with operators who have first-hand knowledge of the system.  Our command centre provides our customer service team with a real-time view of the entire system, which means that we can ensure all schools receive all orders, on time, every day.  Our Customer Service offering was recognised in the 2009 Dell Small Business Award for Customer Service and Technology where we were a Finalist.

So if you are considering putting your school facilities online with FlexiSchools, you can be assured that you are backed by a team that is dedicated to providing a high quality and secure service every day to your school community.

FlexiSchools has an exceptional leadership team, bringing together years of experience from our core operating areas of food, technology, finance and management.

Geoff Austen
Director
B. Comm (UNSW), CPA

Geoff is the major shareholder and Director of FlexiSchools and brings considerable financial and business management expertise to the business. Geoff was an Executive Director with Macquarie Bank in Sydney until 2008.

Stephen Austen
General Manager
B.E (hons) (UNSW)

Prior to co-founding FlexiMeals, Stephen worked as a Logistics Consultant at Siemens, with background in software development and sales support.

As a co-founder of FlexiSchools, Stephen has helped to grow the business from a concept to a fully-fledged national operation. As such, Stephen has assisted in the development of the systems, processes, technology, sales, marketing and strategies, all of which form the core of FlexiSchools today. 

Chris Simon
Chief Technical Officer
B.E (hons) (UNSW)

Chris is our Chief Technical Officer. Prior to joining FlexiSchools in 2006, Chris worked for Siemens in the U.S. as a lead R&D engineer, specialising in software and electronics and has over 12 years experience in software development. Chris lends his vast software expertise to the role of CTO, and oversees the development of the technology which forms the basis of the FlexiSchools service.