We are committed to continuous innovation beyond expectations; using industry leading technology and customer service to develop convenient and reliable service solutions that meet the varied needs of parents and schools.

At Flexischools, we understand that your canteen, uniform shop and other facilities are critical day-to-day operations that need to offer smooth and convenient interactions. That's where we come in! By implementing a Flexischools service solution, students, parents, and staff can interact with your services most effectively, with guaranteed order processing and secure data management. So, while our website has been designed to be simple-to-use and convenient, we have gone above and beyond to ensure the system is reliable, accurate and secure.

Our Values

Brilliant Customer Service – It’s our passion
We are passionate about delivering amazing customer service – it’s innate in everything we do and fundamental to our success. We have high and defined service standards and our interactions are always personal and really satisfying. Our team has received multiple awards, most recently (2015) Flexischools took home three awards for outstanding customer service in the CSIA Customer Service Excellence Awards.

 

Everything’s Easy – We’re “plug and play”
Our products are affordable, simple to understand and use, fast and reliable and we’re a delight to deal with. We are focused on making life easier by transforming time-consuming, troublesome tasks into simple, streamlined, cost-effective solutions which work well each and every time.

 

Quality – Expect the best from us
Going the extra mile is a matter of course - going that little bit further in everything we do. We are committed to doing things properly and are focused on the details and putting the maximum resources and energy available into the effort.

 

Trust – We do the right thing
What's right for our customers and our employees is at the heart of what we do. Our underlying platform of trust is critical to our success. You can rely on us to have your best interests at heart.

 

Help - Is what we provide
We expect to give a helping hand each and every day - we’re here when you need us. We’re problem solvers who provide peace of mind and inspire trust.

 

Caring – We’re like family
We care about everything we do and understand individual circumstances, and we’re friendly and approachable. We can empathise with and respect our customers and colleagues because working in a positive, caring atmosphere is important to us.

 

Our Technology


Our servers are located in a data centre in Sydney, not overseas.Our servers are owned by us, and we have exclusive use of them; and this gives us better reliability of service and improved security.



Our servers are mirrored, which means that in the event of a fault in one server, we have an immediate switchover to our backup server. The hardware in each of these servers is also mirrored for additional redundancy.



Our connection to the internet is guaranteed to have a 99.999% uptime and is plugged directly into into Australia's fastest and most reliable internet backbone network. Sounds expensive? It is. But the rewards of our investment have been returned to us through the high number of referrals from existing happy customers.



However, technology alone doesn't support a system. That is why we run a dedicated help desk, backed by a leading-edge customer service interface, and staffed with operators who have first-hand knowledge of the system.



Our Achievements



While Flexischools technology is industry leading, it is our focus on customer service which distinguishes us from other providers of cashless systems on the market. We have designed our Customer Support model to ensure that users and service managers get the same level of support and care as they would expect by dealing with the organisation directly.

Flexischools run a dedicated help desk, backed by a leading-edge customer service interface, and staffed with dedicated operators who have first-hand knowledge of the system. Our Operations Centre provides our customer service team with a real-time view of the entire system, so we can ensure all transactions are processed successfully each and every day.



Australian Service Excellence Awards - Highly Commended 2015


Australian Service Excellence Awards - NSW State Winner 2015


Australian Service Excellence Awards - Finalist 2015


BRW Fast 100 - 2014


BRW Fast 100 - 2013


Telstra Business Awards - 2012


Smart50 Fastest Growing

Being Green

We wanted to make sure it wasn't just our logo that was green, so we examined various areas of our business to see where we could do our bit to reduce waste and energy consumption:

Around the Office

We have developed an electronic invoicing and reporting system so that no invoices or statements are printed on paper. Our payroll is also electronic and our payslips are emailed. We also decided to take our own coffee cups to the local cafe each day to avoid disposable cups.

Transport

Our staff ride, walk or scooter to work...as long as it isn't too rainy! We also carbon offset all our interstate flights. We are now making more use of video link-ups and remote desktop support to reduce the need to travel to a minimum.

Energy use

Every night, we reduce our energy consumption by turning off all our lights and air-conditioning.  Turning off PCs at night reduces unnecessary energy consumption.

Our Key People

Flexischools has an exceptional leadership team, bringing together years of experience from our core operating areas of technology, finance and management.

Geoff

Geoff Austen

Managing Director
B. Comm (UNSW), CPA
Connect with Geoff: https://au.linkedin.com/in/geoff-austen-03885433

Geoff is the major shareholder and Director of Flexischools and brings considerable financial and business management expertise to the business. Geoff's previous role was as Executive Director with Macquarie Bank, where he founded and ran the Global Equity Finance and Structuring Division. Geoff holds a Bachelor of Commerce from UNSW and is an accredited member of CPA.

 

Brett


Brett Morgan

Chief Operating Officer
Connect with Brett: https://au.linkedin.com/in/brett-morgan-1b4a9420

As Chief Operating Officer of Flexischools, Brett brings over 20 years' retail and commercial banking experience across Australia and India. Brett's previous role was Country Head of Branch Banking, Marketing and Private at ING VYSYA Bank, where he led a team of over 7,500 employees and implemented a turnaround focused on a customer lead strategy. Prior to his role at ING VYSYA Bank, Brett had over 15 years' experience with ING Direct in Australia.



Brody Kenrick

Chief Information Officer
Connect with Brody: https://au.linkedin.com/in/brodykenrick

Brody joined Flexischools in 2014 to lead the development team. Brody has 15 years engineering experience and has managed engineering and intellectual property teams at OnMobile Video Products Unit in India and the USA and Dilithium Networks in Sydney and San Francisco. Brody is also an inventor on over 30 patents worldwide with technology in over 1 billion mobile devices. Brody has also held leadership positions on the Board of Directors of the International Multimedia Telecommunications Consortium and at the International Telecommunications Union.

Tammy McDonald - Marketing and Sales Support

Tammy McDonald
National Head of Client Management
Email: tammy.mcdonald@flexischools.com.au
Connect with Tammy: www.linkedin.com/in/tammy-mcdonald-27314158 

Joining Flexischools in 2012, Tammy leads our National client management team to provide support to our existing customers, recommend cashless solutions for new customers and works extensively with our National catering providers. Tammy has over 14 years experience sales, marketing and advertising having managed a boutique agency on the Gold Coast with a varied client base.

Nina

 

Nina Ketley

Technical Product Manager
Email: nina.ketley@flexischools.com.au
Connect with Nina: https://au.linkedin.com/in/nina-ketley-bb7a1b6


Nina

 

Nina Ketley

Product Manager
Email: nina.ketley@flexischools.com.au