Our servers are located in a data centre in Sydney, not overseas.Our servers are owned by us, and we have exclusive use of them; and this gives us better reliability of service and improved security.
Our servers are mirrored, which means that in the event of a fault in one server, we have an immediate switchover to our backup server. The hardware in each of these servers is also mirrored for additional redundancy.
Our connection to the internet is guaranteed to have a 99.999% uptime and is plugged directly into into Australia's fastest and most reliable internet backbone network. Sounds expensive? It is. But the rewards of our investment have been returned to us through the high number of referrals from existing happy customers.
However, technology alone doesn't support a system. That is why we run a dedicated help desk, backed by a leading-edge customer service interface, and staffed with operators who have first-hand knowledge of the system.
While Flexischools technology is industry leading, it is our focus on customer service which distinguishes us from other providers of cashless systems on the market. We have designed our Customer Support model to ensure that users and service managers get the same level of support and care as they would expect by dealing with the organisation directly.
Flexischools run a dedicated help desk, backed by a leading-edge customer service interface, and staffed with dedicated operators who have first-hand knowledge of the system. Our Operations Centre provides our customer service team with a real-time view of the entire system, so we can ensure all transactions are processed successfully each and every day.
Australian Service Excellence Awards - Highly Commended 2015
Australian Service Excellence Awards - NSW State Winner 2015
Australian Service Excellence Awards - Finalist 2015
BRW Fast 100 - 2014
BRW Fast 100 - 2013
Telstra Business Awards - 2012
Smart50 Fastest Growing