FAQ's...
Cashless Card System

What are the benefits of cashless card payments?

  • Improves speed of service
  • Discourages students from purchasing elsewhere
  • More control for parents
  • Better understanding of dietary habits
  • Utilises existing student cards

What are the benefits of touchscreen point-of-sale systems?

  • Provides accountability
  • Improves speed and accuracy
  • Tighten cash control
  • Better understand your business
  • Daily reconciliations provide stronger audit control

 

What equipment do I need?

Flexischools performs all the administration required to manage the system, including payment processing, registration, maintenance, and customer service. Flexischools provides the IT infrastructure, customer service and payment processing facilities, so that the ongoing management of the system is performed with no impact on the school staff. 

 

The basic requirements for the incorporation of cashless cards and touchscreen POS are:

  • A student ID card with a barcode, magnetic stripe or RFID/Mifare chip
  • Reliable internet connection to the service location (eg. canteen or uniform shop)
  • A back office PC (where you will be able to view reports and manage the POS screen layouts). The back office system can be installed on one of the POS terminals if required.
  • Network connection to POS terminals and back office PC.
  • 240V power for each POS terminal

What training will be provided?

Training is provided to Service Managers remotely prior to the system launching to the school community. Our friendly customer service and tech teams are available from 6.00am to 6.00pm EDST, Monday to Friday if you need a refresher or any help. We're only a phone call away!

What if I need some help?

Help is only a phone call away! Our friendly customer service team is available from 6.00am to 6.00pm EDST, Monday to Friday.

 

We have also put together a range of manuals and step-by-step instructions supported by screen shots and video tutorials for the tasks you complete most often. These are available in the Existing Schools section of our website.

What if a student loses their ID card?

Flexischools funds are not held on the card, like a gift card, instead they are held in the parent's Flexischools account. If a student loses a card or it is stolen there are two security measures available to protect the Flexischools funds: 

When a student's ID card is scanned at the terminal their student photo is displayed on screen so that the terminal operator can complete a quick ID check. If a different student tries using the card, the terminal operator can cancel the sale and report it to the school office. 

 

As soon as Flexischools is made aware of the loss or theft, we can remove the link between the parent's Flexischools account and that student ID card. When a new card is issued, the parent simply links the new card to their account and the student can begin using this new card. 

 

What does it cost the school?

Introducing cashless cards and point-of-sale to your school can range in price from approximately $5,500 to $7,500 for one terminal. Pricing is based on the type of student ID card used, the availability of network/internet connections and the number of terminals required. 

 

Experience has shown that school's that commit to a cashless environment and promote this system to the parents and students of their school will experience the added benefits of increased efficiency, sales and profits allowing them to recoup these costs within the first twelve months. Flexischools is committed to assisting schools to maximise their profits, sales and efficiency through proven techniques.

 

For further information and to receive a quote specific to your school environment, please contact a member of our friendly sales team at sales@flexischools.com.au or on 1300 361 769.

What are the ongoing costs to the school (Australia)?

Transaction Fees. 3% Transaction Fee calculated only on the sales processed using the Flexischools cashless card. Cash and EFT transactions made over the counter or through point-of-sale equipment are free of fees.

 

Cash Sales. There are no fees charged on cash or EFT sales.

What does it cost parents (Australia)?

Top-up Fee - Credit Card.  29c. Fees charged once when money is transferred into Flexischools account using VISA or Mastercard. This top-up option is immediate.

 

Top-up Fee - Direct Deposit. Free. Parents can direct deposit funds into their Flexischools account via internet banking or by banking cash at any Westpac branch. Normal bank processing times apply with funds usually available the following business day.

What are the ongoing costs to the school (New Zealand)?

Transaction Fees. 8c per sale Transaction Fee calculated only on the sales processed using the Flexischools cashless card. Cash and EFT transactions made over the counter or through point-of-sale equipment are free of fees.

 

Cash Sales. There are no fees charged on cash or EFT sales.

What does it cost parents (New Zealand)?

Top-up Fee - Credit Card.  2.75% Top-up Fee fee charged once when money is transferred into Flexischools account using VISA or Mastercard. This top-up option is immediate.

 

Top-up Fee - Direct Deposit. Free. Parents can direct deposit funds into their Flexischools account via internet banking. Normal bank processing times apply with funds usually available the following business day.