Frequently Asked Questions
Below are the most frequently asked questions, if you have other questions please contact our friendly customer service team via the CONTACT link above, or help@flexischools.com.au.

Moving towards 2017

 

Q: "My child is leaving school, what should I do?"


A: Are they moving from Primary to Secondary School? Does their new school have Flexischools? If yes, see the below information on moving schools.



If they are leaving school and you no longer require a Flexischools account you can simply Close your Account and we will refund any outstanding balance to you.


Login desktop site and click My Profile. Under Status choose Close Account




Q: "My child is moving schools, what should I do?"


A: 
Login to your Flexischools account.

Select your student and click Change Class or School (use Additional Settings on the mobile site to access this).

Click Change your School and follow the prompts.

Don't forget to add in their new information such as Class (when you know it) or Year, and/or Student Card Number. Your balance will remain in the account and will now be accessible by your student at their new school.

Q: "I only see year groups [e.g. Kindy, Prep, Year 1, Year 2, etc.] as the classes, not my child's actual class. What do I do?"

 

A: It's ok. This means we have not yet received the actual classes for this year from the school. You can still select a year level and place your order. The canteen will assist with getting your order to the right class. As soon as we receive the classes from the school, you'll be prompted to select the right class next time you order.


 

Registering your Flexischools account


Q: "I haven't received my Registration email"

 

A: Please try looking in your Spam or Junk folder in your email as these often get redirected there.


Adding funds to your Flexischools account

 

Q: "Can I add funds to my Flexischools account by direct bank transfer?"

 

A: Yes, and it's free.

To top up your account by "direct transfer" / "pay anyone" please use your bank's facilities to transfer the amount you would like to top your account up by using the following details:

Deposit funds into:

 

BSB: 032096

Account Number: 357798

Account Name: InLoop Pty Ltd

 

Be sure to enter the unique Message/Reference/Description provided at the time you wish to top-up. This will ensure the funds reach your Flexischools account. Once you have topped up you will need to return to your student and begin a new order. Top up via this method may take up to 5 days to be processed onto your account. You will receive an email when funds are available.


Q: "Can I top-up my Flexischools account using my Credit Card?"

 

A: Yes, and it's immediate.


 

Q: "Can I top-up my Flexischools account using Paypal?"

 

A: Yes, and it too is immediate.


 

Q: "Can I top-up my account using BPAY?"

 

A: No. We aim to keep parent fees as low as possible and offer Direct Deposit as a free alternative to BPAY.


Q: How do I make my top-up automatic?


A: Once logged in to your account, go to the Top-Up Account  and select to top-up via Credit Card. You can then use the Setup automatic topups link to set you trigger level and top-up amount. This is immediate and saves you time when placing standard and recurring orders.

Placing orders on Flexischools



Q: Can I repeat my child's order so that they receive the same every week?

A: Yes. If your child likes the same order every week you can turn your one-off order into a weekly recurring order.  Once you have placed the order you will see three options below the order - use the second option to turn your order into a weekly order.

This is made easier if you also setup automatic top-ups.

Please note, as many canteens regularly change their menu they close off their recurring orders over the school holidays, so you may need to replace these orders each term.

Q: I have two children, do I need to do a separate order for each?

 

A: Yes you do. Typically the online orders for the classes are delivered directly to the classroom, or put in different baskets for the kids. Also, you will need to place individual orders for different breaks.



Q: "I'm experiencing some issues with the mobile website. What should I do?"

 

A: We have recently updated our mobile website and the best way to pick up those changes is to ensure your browser's memory (on your mobile device) is cleared. Please follow the instructions below:

 

How do I clear the Safari browser history on an Apple device?

How do I clear the internet browser history on an android device?

How do I clear the Google Chrome browser history on an Android Device?

How do I clear the browser history on a Windows device?


Q: "Can my child use their own iPhone to place orders for themselves?"

 

A: Yes. First, they need their own email address. On the homepage, remove the student, then set them up again. This time, select "Give the student their own login" and enter their email address. Once the student has registered themselves, he/she can use this to login to place their own orders, but only within the limit you've set.


 



Q: "I haven't received my Registration email"

 

A: Please try looking in your Spam or Junk folder in your email as these often get redirected there.

 

Adding Students to your Flexischools account


Q: "Can two parents set up an account for the same student?"

 

A: Yes. For online ordering, you can have the same student set up multiple times. The two accounts are independent and no details are shared between them. However, keep in mind the card system can only be linked to one parent account.

Other Flexischools account questions



Q: How do I close my account?

 

A: Login to your account and click My Profile. Under Status choose Close Account

 

Q: "I only see year groups [e.g. Kindy, Prep, Year 1, Year 2, etc.] as the classes, not my child's actual class. What do I do?"

 

A: This means we have not yet received the actual classes for this year from the school. You can still select a year level and place your order. The canteen will assist with getting your order to the right class. As soon as we receive the classes from the school, you'll be prompted to select the right class next time you order.

 

Q: "I would prefer to pay for each purchase separately rather than maintain a balance in my account, can I do this?"

 

A: Yes you can. You can pay with your credit card (and/or PayPal) immediately when you place an order. If you use the service regularly this may not be the most cost-effective way of using Flexischools.

 

 

Q: "My child is changing to a different school, can I change the student's details without closing my account?"

A: Yes.

Login to your Flexischools account.

Select your student and click Change Class or School (use Additional Settings on the mobile site to access this).

Click Change your School and follow the prompts.

Don't forget to add in their new information such as Class (when you know it) and/or Student Card Number. Your balance will remain in the account and now be accessible by your student at their new school.

 

Q: "How do I add a daily spending limit?"

A: Login to your Flexischools account from a PC (if on a mobile, click Help and Visit Desktop Site). Under your student's name, click Profile. At the bottom of the screen, enter a Daily Spend Limit. Click Save. You will need to do this for each student using the cashless card system and these amounts can differ between students.

 

Events, Fundraising and other online orders


Q: Can parents purchase a ticket to an event without setting up an account first?

 

A: Yes, if this was requested by the event manager. Parents can go to www.flexischools.com.au and enter the school name into "What's on at your school" to see all the service options. If the event service allows guest orders to be placed, users would click on "Buy now without Registering" when they come to purchase the ticket. Otherwise, a registration with Flexischools would be required. NOTE: Guest orders can only be placed via the desktop website.

 

Using the Flexischools on your smartphone


Q: Is there a way I easily access the Flexischools website from my mobile without having to type in my login details every time?


A: Yes. If you haven't already done so, follow the below instructions and add Flexischools as a shortcut to the homepage on your mobile, which will work just like an app! You can save your login details so you can simply login at the click of a button every time.

 

From your iPhone, click on the 'share' icon located in the middle at the bottom of your browser. Select 'Add to Home Screen'. Proceed to the next screen and click 'Add'. Your mobile will automatically take you to your mobiles home page where you will see the Flexischools logo alongside any apps. The Flexischools icon looks like an app and works like an app, but it's actually a shortcut to our mobile website that is now accessible to you at the click of a button.

 

Tip: If you want iPhone/iPad to store usernames/passwords. Visit "Settings" > "Safari" > "Autofill" and slide the "names and passwords" slider to "on". Note: This will not Auto-Fill your username and password. To use stored username and password, click in the Username box. When your keyboard is displayed select "AutoFill Password" above the keyboard.

 

From an Android, click the 'ellipses' at the top right-hand side of your Google Chrome browser. Select 'Add Shortcut'. Proceed to the next screen and click 'Add'. Your mobile will automatically take you to your mobiles home page where you will see the Flexischools logo alongside any apps. The Flexischools icon looks like an app and works like an app, but it's actually a shortcut to our mobile website that is now accessible to you at the click of a button.

 


Q: Does Flexischools have an app?

A: No because we have an excellent mobile website.

 


Q: "I'm experiencing some issues with the mobile website. What should I do?"

 

A: We have recently updated our mobile website and the best way to pick up those changes is to ensure your browser's memory (on your mobile device) is cleared. Please follow the instructions below:


Q: "I'm experiencing some issues with the mobile website. What should I do?"

 

A: We have recently updated our mobile website and the best way to pick up those changes is to ensure your browser's memory (on your mobile device) is cleared. Please follow the instructions below: